I received a donation success notification, but the donation amount was not deducted. What should I do?

If you received a notification confirming a successful donation via Ensany, but did not notice the amount being deducted from your account, do not worry; this sometimes happens due to technical or banking reasons.

Potential reasons:

• Bank delay: Some banks require time (hours to days) to reflect the deduction.
• Authorization only: The amount has been temporarily held and not yet withdrawn.
• Payment was not actually completed: An unseen failure in the final step.
• Payment method: Some wallets or cards delay the recording of the transaction.

What to do?

• Wait 24–48 hours.
• Often, the deduction appears during this period.
• Check your bank statement.
• Look for a "pending" or "processing" transaction.
• Confirm the receipt of the donation.
• Receiving the receipt means the process is either under processing or completed.
• Check your balance.
• The amount may be held and not yet deducted.
• Contact the bank.
• To inquire about the status of the transaction, contact Ensany technical support.

There is no need to worry; in most cases, the reason is simply a minor banking delay, and the amount will be deducted automatically within a short time.